Thank you for making time to speak with me. Your demeanor -- open, friendly, not-speaking- down-to-me and not passive/aggressively threatening -- and therefore not traumatic -- were A VERY BIG DEAL TO PUT ME AT EASE !!!
I think we sometimes forget how much our attitudes and demeanor shine through every interaction we have with people -- and how far we can get with just a little kindness, patience, and a listening ear.